Privacy Policy
Last Updated: January 3, 2025
This Privacy Policy explains how Lovviro ("we", "us", or "our") collects, uses, discloses, and safeguards information about you when you visit lovviro.online and use our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.
1. Information We Collect
1.1 Information You Provide Directly
- Name and contact details such as email address and phone number
- Account registration information including username and password
- Billing and payment information submitted during purchases
- Messages, enquiries, and correspondence you send to us
- Responses to surveys, questionnaires, or feedback forms
1.2 Information Collected Automatically
- IP address and approximate geographic location derived from it
- Browser type, version, and operating system
- Pages visited, time spent on pages, and navigation paths
- Referring URLs and exit pages
- Device identifiers and screen resolution
- Cookies and similar tracking technologies as described below
1.3 Information from Third Parties
We may receive information about you from third-party services such as payment processors, authentication providers, and analytics partners. This information is combined with data we collect directly only where permitted by applicable law.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, operate, and maintain our platform and course content
- To process transactions and send related documentation such as receipts and invoices
- To create and manage your user account
- To respond to your enquiries, support requests, and feedback
- To send administrative communications including policy updates and service notices
- To send promotional communications where you have opted in or where we have a legitimate interest
- To monitor and analyse usage patterns and improve our services
- To detect, investigate, and prevent fraudulent or unauthorised activity
- To comply with legal obligations and enforce our terms
3. Legal Basis for Processing
We process your personal data on one or more of the following legal grounds:
- Contract performance: processing necessary to deliver the services you have requested
- Legitimate interests: processing necessary for our business operations, security, and service improvement, where those interests are not overridden by your rights
- Legal obligation: processing required to comply with applicable laws and regulations
- Consent: processing based on your explicit consent, which you may withdraw at any time
4. Cookies and Tracking Technologies
4.1 Types of Cookies We Use
- Essential cookies: required for the site to function and cannot be disabled
- Functional cookies: remember your preferences and personalise your experience
- Analytics cookies: help us understand how visitors interact with our site
- Marketing cookies: used to deliver relevant advertising and track campaign effectiveness
4.2 Managing Cookies
You can control and manage cookies through your browser settings. Disabling certain cookies may affect the functionality of our site. Where required by law, we obtain your consent before placing non-essential cookies.
5. Sharing Your Information
We do not sell your personal data. We may share your information with:
- Service providers: third-party vendors who assist us in delivering our services, including hosting providers, payment processors, email platforms, and analytics tools, all of whom are bound by confidentiality obligations
- Business partners: where you have explicitly consented to such sharing
- Legal authorities: when required by law, court order, or governmental regulation, or to protect the rights, property, or safety of our users or the public
- Business transfers: in connection with a merger, acquisition, or sale of assets, in which case your data would remain subject to this policy or a policy of equivalent protection
6. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by law. Account data is typically retained for the duration of your account and for a reasonable period thereafter to resolve disputes and comply with legal obligations. When data is no longer required, it is securely deleted or anonymised.
7. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include encrypted data transmission, access controls, and regular security reviews. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
8. International Data Transfers
Your information may be transferred to and processed in countries other than the country in which you reside. Where such transfers occur, we ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent mechanisms, to protect your data in accordance with this policy.
9. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: request a copy of the personal data we hold about you
- Rectification: request correction of inaccurate or incomplete data
- Erasure: request deletion of your personal data in certain circumstances
- Restriction: request that we limit the processing of your data in certain circumstances
- Portability: receive your data in a structured, machine-readable format
- Objection: object to processing based on legitimate interests or for direct marketing purposes
- Withdrawal of consent: withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us at info@lovviro.online. We will respond within the timeframe required by applicable law. We may need to verify your identity before processing your request.
10. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it promptly.
11. Third-Party Links
Our site may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any external sites you visit.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our services following any changes constitutes your acknowledgement of the updated policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the details below:
- Company: Lovviro
- Address: 23 Cregagh Rd, Belfast BT6 8PX, United Kingdom
- Email: info@lovviro.online
- Phone: +441322225173
- Website: lovviro.online